Heuristic Audits

Our UX experts will conduct a full review of your digital product or service against established usability principles, or ‘heuristics’. These include key principles such as consistency and standards—ensuring users don’t have to learn new patterns unnecessarily—and error prevention, which focuses on reducing the likelihood of mistakes before they happen.

The aim is to detect usability issues and identify ways to resolve them. It’s an opportunity to uncover gaps in the user experience and areas that don’t align with either business or user goals.

After the analysis—also referred to as an evaluation or audit—we can provide you with a list of actionable and prioritised improvements to enhance the overall UX.

If you’re faced with a situation where you want to improve your users' experience of your product, but are unable to speak to them directly, or perhaps you just have some extra capacity and want to focus on improving UX metrics, then a heuristic audit could be an effective UX evaluation method.

Conducted by UX experts, it can be a quick and cost-effective way of gaining insights, without the need for participant recruitment.

The findings will provide a road map for what you should do next in regard to making changes to an existing product.

Upon completion, you’ll be provided with thorough documentation that details each of the heuristic violations along with how this may affect users, as well as priority, severity and early recommendations.